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Constellation

65" Samsung Q70t screen has stopped displaying.

Hi my new Samsung Q79t delivered today and Ive set it up this evening. It was working fine. I went to the kitchen and walked back to find the screen is a blue colour and the sound is still working. I cant seem to get the display back 😭

 

Please help! I can hear the noises, but I can't see the display

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Samsung Moderator
Samsung Moderator

Re: 65" Samsung Q70t screen has stopped displaying.

I'm sorry to hear that, does this occur on all sources or just an external device? Also, can I have your current software version if possible?


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Constellation

Re: 65" Samsung Q70t screen has stopped displaying.

Hi Caleb,

 

I can't check the screen won't display at all, everything is just blank. Is it possible to get it replaced?

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Samsung Moderator
Samsung Moderator

Re: 65" Samsung Q70t screen has stopped displaying.

Can you send me a private message with your full model and serial number so that I may look into this? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: 65" Samsung Q70t screen has stopped displaying.

Sent 

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