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65" TV works perfect then gets dark on oneside tap the back of it works normal for 30min....

(Topic created on: 9/28/20 8:36 AM)
userF4IMYSvwMh
Astronaut
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i have a 65" SAMSUNG UN65MU630DFXZA... tv will work normal and after about 30min of viewing it will get dark on oneside, still show the picture but will be dark, i can tap the back of the screen and it will go back to normal and then repeat itself.. any help on how to fix this would be great

TV1.pngTV2.png

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SamsungJam
Samsung Moderator
Samsung Moderator
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Are you seeing this during the picture test as well?   If so, this is something that would require service.  If you would like to send me a private message, I would be more than happy to look into this further http://bit.ly/2ihPL97


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userZYbmr876K3
Asteroid
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I have the same issue just happened two days ago

 

i contacted Samsung 

 

they said I should call a service technician since it is out of warranty 

 

Samsung is trash 

usere7UxcbShcR
Cosmic Ray
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You have been affected by the typical dark vertical shadowing defect that is present on samsung budget - mid range LCD tvs from 2016 - onwards. It is extremely common and generally happens between 12-18 months of the tv's lifecycle. This is a well known and frequently reported problem that occurs on multiple different models and generations of Samsung sets.


Unfortunately it requires a full screen replacement. If it is not under warranty, it will generally cost a significant amount (at least $500 + labor). However, even if it is replaced, it will likely fail again in 12-18 months as it is a defect rather than a per panel problem.


here are some links to showcase how common this is:


https://us.community.samsung.com/t5/4k-8k-and-Other-TVs/65-KS8000-dark-shadow-center-of-panel/td-p/4...


https://us.community.samsung.com/t5/4k-8k-and-Other-TVs/Dark-spots-on-Samsung-Tv/td-p/691809

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SamsungJam
Samsung Moderator
Samsung Moderator
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4k, 8k and Other TVs

Are you seeing this during the picture test as well?   If so, this is something that would require service.  If you would like to send me a private message, I would be more than happy to look into this further http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in context

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