ARC HDMI not working

[SadhanPuvvala]

I recently bought N950 sound bar and connected to Samsung TV viarc port. But there's no sound coming from sound bar. But if I connect via optical cable it is working. What should I do. Shall I return the item and get a new one or is there any simple solution to fix this.

[SamsungJam]

I would be happy to look into this.  What's the model of your television?  Have you changed the audio setting to PCM by any chance?

[SadhanPuvvala]

Thanks for the reply. I turned off all the devices, unplugged the connections and re plugged them. It's working now. Thank you

[SamsungJam]

We're glad that you're up and running!  Let us know if we can be of assistance in the future.  

[SadhanPuvvala]

Hello my he n950 sounbar got disconnected from my TV and not connecting back. In the TV sound settings it showing as connected but no sound from the soundbar. If I turn off the TV it is also turning off the soundbar but when I turn on the TV, the soundbar doesn't turn on. blootooth is working, audio jack is working, wifi connection is working but not the HDMIArc. I have rest the TV, soundbar but no result.

[SamsungLarry]

Does the soundbar work on any other HDMI port?

[SadhanPuvvala]

Yes all other ports are working

[SamsungCole]

And just to confirm, have you tested a new connection cable?

[SadhanPuvvala]

Yes I have changed the HDMI cable. Changed the HDMI ports. All other are working. Except the HDMI(ARC).

[SamsungGill]

Are you viewing content from apps or other HDMI devices connected to the television?