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ATSC 3.0 Next Gen, Q800T produces "This service not available" Error

Three channels in my DMA (Norfolk, VA)have started broadcasting in ATSC 3.0.  A channel scan picks these stations up and adds them to the channel guide, but any attempt to use these channels results in the error message, no picture, no sound.  Is the Q800T truely ready for ATSC 3.0?  Is there an update for this?  Has anyone here had experience with over the air Next Gen reception?