My Samsung JS9000 can not stream 4k content from the built-in Amazon Prime Video app. I tested with multiple shows that are 4k rated, but the TV only streams 1080p. I know it is not my TV or internet as the built-in Youtube app streams 4k seamlessly. I have tried reinstalling the app and factory resetting the TV. I have also streamed 4k content via my Chromecast via the iOS Prime App with no issues, however, I don't get Dolby Digital (whole other story).
Is anyone else experiencing this issue? Any suggestions to fix?
Upset 4k TV consumer
Not sure, I thought that maybe because of my internet and how many devices I have kn wifi and hardwired but uhd works on my Xbox and nvidia shield but not the TV even though Netflix uhd works fine. Def not samsung seems to me that amazon needs to update the app