Everytime I go to the app it tells me that something went wrong contact primevideo.com/help. I have reset my internet, removed and added the app, logged out of the app re-logged in, I de registered and re registered the app to my tv. I have contacted the prime customer service and they can not figure out what is wrong. They told me to contact Samsung customer service. The steps I have done in previous days is not working at all now.
Feel free to hold down the Power button on your TV remote to cold boot the TV before launching the app again. This is a temporary workaround while we wait for a permanent fix.