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Astronaut

Amazon prime issue

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I have read about the amazon prime app not working on smart tv’s and tried all suggestions with no success. Now getting error code1060...any help or new ideas?

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Honored Contributor

Re: Amazon prime issue

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If this is the only app not working, you will need to reach out to the developers directly. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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15 REPLIES 15
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Honored Contributor

Re: Amazon prime issue

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If this is the only app not working, you will need to reach out to the developers directly. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Constellation

Re: Amazon prime issue

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Had the same issue.  Prime would freeze upon launch and sometimes I could get in after waiting a few minutes and other times it would remain frozen.  I went to Settings > TV Device Manager > Manage Storage and cleared the Cache and Data for Amazon Prime and a couple of apps that I don't use like Apple TV and Hulu.  Also, ran Memory Boost and Clean Running Apps.  Can get into Amazon Prime everytime now. 

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Astronaut

Re: Amazon prime issue

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I had the same issues, I found that by deleting the Anazon app and then reinstalling it fixed it. I had to do a couple of times until the issue was resolved (where it just freezes). Hope this helps some.

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Halo

Re: Amazon prime issue

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This issue is NOT fixed... It's been reported many, many times. Yes, turning off, re-installing the app and praying... sometimes fixes it, but this is not working as designed or advertized. The problems returns after a few hours or days. The Samsung and Amazon Prime developers need to work with each other and get to the root of the problem. Stop asking individual end users to contact the Amazon developer as this will not fix the issue with all the TVs for all the users.

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Asteroid

Re: Amazon prime issue

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Not sure why this post is tagged "Solved!" because it solves nothing. 

I have Samsung Q80T 55” (2020) Model: QN55Q80TAFXZA 

 

Amazon Prime Issue: 

 

  1. Was working without issue from TV first use to ~ 1wk later
  2. Summary:
    1. Amazon app will open without issue
    2. I am logged into my Samsung account
    3. I am logged into my Amazon account
    4. I can browse and see “My Stuff”
    5. I can select and open a show
    6. Any show that has an Amazon pre-view/commercial will run the preview but after preview will not launch show and show error message
      1. Show launches pre-view runs but fails to launch actual show when preview ends
    7. Any show with a Trailer will run the Trailer without issue but fails to launch show
      1. Trailers work but show does not
  3. Remediation attempts:
    1. I have re-downloaded the app then powered down then up the TV (restart)
    2. I have logged-out of my Amazon account then back in
    3. I’ve changed DNS to “8.8.8.8” per Samsung troubleshooting guide
      1. Power cycled TV
    4. I’ve reverted DNS to “Automatic”
      1. Power cycled TV
    5. I've both fully exited the app and also tried just going to "Home" but neither make a difference
    6. Outcomes are seemingly random
      1. App will function properly but upon relaunch it fails again
      2. Or for no apparent reason will open and run one show but fail on another (completely random)

 25. May 2020: 

  1. Ran "Device Care" which includes clearing cache
    1. Amazon opened 3 shows successfully

Not sure how long the app will continue to function properly but I suspect that I'll have to clear the cache frequently 

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Samsung Moderator
Samsung Moderator

Re: Amazon prime issue

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Hello, Thank you for your feedback. We understand that the marked “Accepted Solution” may not be the solution for everyone on a particular thread or topic, but since it has worked for some, it has been marked as a solution. We appreciate your participation in the Community; please feel free to reach out to a moderator if you have any further concerns regarding posted content.

 

 

Thank you, The Samsung Community Team


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Amazon prime issue

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I'm sorry I don't mean to be rude but reaching out to the developer is not a solution. A solution is one that Samsung should provide. It's a Samsung TV and Samsung should ensure advertised functions - function. There's  even a button on my remote dedicated to Amazon. 

Question: Do any of these issues noted in this forum ever get a response from Samsung? 

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Re: Amazon prime issue

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Have you tried going into your amazon account and removing the tv from devices? You can then try logging in the tv as a new device and see if that helps.

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Halo

Re: Amazon prime issue

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Thanks for your reply Raymond, but I already tried most...  if not all... of the work arounds including reseting the TV. I believe the Amazom Prime freezing issue started with firmware 1315.4 and continues with 1351.3. All the other Apps work without freezing only the Amazon Prime experiences this issue.  I now just start other Apps like youtube and play a video, then I turn off the TV for about a minute and Amazon Prime works as advertized. This issue has been reported not only in this community, but also by Samsung QLED owners in several threads in the AVS Forum and AVForum. Just do a quick Google search on the issue.  I can get the app to work, but it's annoying having to jump hoops when I should only need to start the app and watch my videos.

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