I have owned my 82 inch Q70R for about a week. I cannot get Ambient Artwork or Background to download. The circle of dot go on for ever but sometimes a error shows "Cannot connect to Server".
Special effects, Decor and info works just fine.
Go to Solution.
Of course, try this: https://www.samsung.com/us/support/answer/ANS00077524/
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May I have your full model code?
How is your televison connected to the internet?
I use a Wireless modem 100 Mb down 5 Mb up. Streaming works flawlessly. I did not have any problems connecting the TV to the internet.
Have you recently updated the software?
Yes, the current version 1315.
Have you tried factory resetting the television?
No I haven't. Could you explain how?