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userzfTlw0CMpT
Asteroid

Ambient Mode will not display art work or backgrounds

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I have owned my 82 inch Q70R for about a week. I cannot get Ambient Artwork or Background to download. The circle of dot go on for ever but sometimes a error shows "Cannot connect to Server".

 

Special effects, Decor and info works just fine.  

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Ambient Mode will not display art work or backgrounds

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11 REPLIES 11
Samsung Moderator
Samsung Moderator

Re: Ambient Mode will not display art work or backgrounds

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May I have your full model code?

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userzfTlw0CMpT
Asteroid

Re: Ambient Mode will not display art work or backgrounds

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QN82Q70RAFXZA

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Samsung Moderator
Samsung Moderator

Re: Ambient Mode will not display art work or backgrounds

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How is your televison connected to the internet?

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userzfTlw0CMpT
Asteroid

Re: Ambient Mode will not display art work or backgrounds

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I use a Wireless modem 100 Mb down 5 Mb up. Streaming works flawlessly. I did not have any problems connecting the TV to the internet. 

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Samsung Moderator
Samsung Moderator

Re: Ambient Mode will not display art work or backgrounds

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Have you recently updated the software?

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userzfTlw0CMpT
Asteroid

Re: Ambient Mode will not display art work or backgrounds

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Yes, the current version 1315.

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Samsung Moderator
Samsung Moderator

Re: Ambient Mode will not display art work or backgrounds

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Have you tried factory resetting the television?

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userzfTlw0CMpT
Asteroid

Re: Ambient Mode will not display art work or backgrounds

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No I haven't. Could you explain how?

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Samsung Moderator
Samsung Moderator

Re: Ambient Mode will not display art work or backgrounds

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