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Astronaut

Big Black Mark On screen size £1 Coin

Hello guys,

 

I have Samsung TV 65 UHD Curved, since 2017 and I tried contact Samsung support about this and never get any answer, but I have now a big problem, when this mark on the screen appeared I was worried and did not know what to do, but now there are 2 more points around that mark, I have a friend who told me that this TV is lost forever since he had the same problem, I I was wondering if this is true and what can you do to help me with this!

1 REPLY 1
Product Expert

Re: Big Black Mark On screen size £1 Coin

Hello @user8ValDSze6s ,

 

It appears you have dead pixels on your TV screen. It does not interfere with the functionality of the TV, but it does appear to block those spots. The only way to get it removed is to have your screen replaced. I know you've tried contacting samsung support, but unfortunately it's your only option to get your TV screen fixed. Just in case, heres the number 1-800-SAMSUNG (1-800-726-7864).

I hope that helps clarify a little bit.

 

Best,

Jayhon

 

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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