Original topic:

Black gradient on Screen

(Topic created: 06-04-2021 09:26 AM)
jrgrafix
Constellation
Options
4k, 8k and Other TVs

Hello, 

I purchased on Nov 26, 2018 a Samsung - 55" Class - LED - NU6900 Series - 2160p - Smart - 4K UHD TV with HDR. Model:UN55NU6900BXZA

You can't watch the TV it has a black gradient from left to right. I would like to know what should I do or what are the next steps to get this fixed or replaced.

Thanks
Joseph

0 Likes
4 Replies
SamsungJam
Community Manager
Community Manager
Options
4k, 8k and Other TVs

Oh no are you seeing this during a picture test as well?  Could you provide a picture of the gradient?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

0 Likes
jrgrafix
Constellation
Options
4k, 8k and Other TVs

Is clearly bad.

TV image.jpeg

0 Likes
SamsungJam
Community Manager
Community Manager
Options
4k, 8k and Other TVs

Could you send me a private message with your serial number?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

0 Likes
jrgrafix
Constellation
Options
4k, 8k and Other TVs

Pm Sent - Thanks

0 Likes