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Constellation

Black loading screen

I have an NU7100 Series 7 4K 65" Samsung tv. I really only use my PS4 Pro on it, but whenever I boot it up, after about 10 minutes of being on, the screen will turn black with a white loading symbol for about 10-15 seconds. After that, it won't do it again until it is turned off and back on again. I have searched thread after thread trying to find solutions but I can't even seem to find people with the same problem. 

I have already updated it to the most recent update. I just ordered a high-speed HDMI cable to see if that helps, as well as have tinkered with the settings trying to see if something was messed up to no avail. 

 

If anyone knows how to fix this, please help!

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: Black loading screen

Does this occur across all sources? Or does this only occur while using the PS4? 


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