Hello, I have a UN50MU6300FXZA model 50" tv with minimal use, bought barely two years ago.
Tried turning it on yesterday, and the screen boots up black for a couple seconds, then it completely turns off. I've tried turning it on from the tv (no remote), as well as plugging into multiple different outlets to no avail.
it's just stuck in the black boot loop, and won't get to the Home Screen.
I have never done anything to the tv like update the firmware, and don't know if that makes a difference or if this is a hardware or software issue.
suggestions? Thank you in advance!
Does anyone know if there is a way to do a hard reset using just the buttons on the tv or the remote? I cannot find anything in the user manual on a hard reset, only by going into the settings menu...