I purchased my Samsung 40 inch 4K TV in Novemember 2015. After a short while I noticed the screen would just go black, sound but no picture. I called and they set up a repair for March 3, 2016. They fixed the problem, now it is
happening again. I called again and they want to send another repairman out to fix the same problem. They already replaced the main panel when they came out. I want a new TV and am having a hard time with customer service. I have asked for a manager to return my call but no one has. I would like to have this problem resolved asap.
Solved! Go to Solution.
I just wanted to post all the trouble shooting that is available for this issue here. Please try all the following and if your is still having this issue, you will need to have your TV serviced. At the bottom of this message will be steps on how to set you're TV up for service.
NOTE: Some troubleshooting may look a little different for your TV.
First: test if you can pull up the TV menu. If you can pull up the menu, this issue is coming from your sources.
Also, if you are able to pull up your menu, I would suggest updating your TV's firmware.
Next: Test this TV in another power outlet. Please make sure this device is connecting directly to the wall outlet.
If you are still having this issue the final step is to have the device serviced. Samsung can refer an authorized service center to perform any needed repairs. If your TV is out of warranty, you will be responsible for the repair cost unfortunately. If your would like to set this service up, you can do it here. http://www.samsung.com/us/support/service/request Once this service is set up the service center will reach out to you directly to verify any service dates and charges.
my 4k tv is doing the same thing...I called this evening and the agent had me do a factory reset, and he told me in 24 hours a new software update (1150.3) would be initiated. Waiting to see if this problem is truly solved...again, the screen goes black for 3 to 4 seconds and the picture returns as before.
My tv screen turns black periodically while I'm watching and stays that way until I turn it off and turn it on again. They should replace the tv since it is new (3 months) and I have already had it repaired once. They told me the repairman has to come out again and determine if it is defective. It is obviously defective because it's new and had to be repaired once already and it went out again. I will never purchase another Samsung anything.
I am really sorry to hear you're having issues with your TVs. Can you please send me the model number of these devices and please let me know if you have this issue on all sources? With this information I should be able to look into this of you.
I don't suppose Samsung has figured out the issue yet?? We put in a service request yesterday.
UN65KS8000F purchased in April and have problems since day 1. Problem doesn't happen when using xbox or Amazon prime App. But, with comcast or a DVD player it's so bad.