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Original topic:

Black screen periodically

(Topic created on: 8/2/17 5:26 AM)
djred24
Asteroid
Options
4k, 8k and Other TVs

I purchased my Samsung 40 inch 4K TV in Novemember 2015.  After a short while I noticed the screen would just go black, sound but no picture.  I called and they set up a repair for March 3, 2016.  They fixed the problem, now it is 

happening again.  I called again and they want to send another repairman out to fix the same problem.  They already replaced the main panel when they came out.  I want a new TV and am having a hard time with customer service.  I have asked for a manager to return my call but no one has.  I would like to have this problem resolved asap.  

968 Replies
dharper003
Asteroid
Options
4k, 8k and Other TVs

my 4k tv is doing the same thing...I called this evening and the agent had me do a factory reset, and he told me in 24 hours a new software update (1150.3) would be initiated.  Waiting to see if this problem is truly solved...again, the screen goes black for 3 to 4 seconds and the picture returns as before.

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djred24
Asteroid
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4k, 8k and Other TVs

My tv screen turns black periodically while I'm watching and stays that way until I turn it off and turn it on again.  They should replace the tv since it is new (3 months) and I have already had it repaired once.  They told me the repairman has to come out again and determine if it is defective.  It is obviously defective because it's new and had to be repaired once already and it went out again.  I will never purchase another Samsung anything.   

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SamsungTam
Samsung Moderator
Samsung Moderator
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4k, 8k and Other TVs

Hi guys,
I am really sorry to hear you're having issues with your TVs. Can you please send me the model number of these devices and please let me know if you have this issue on all sources? With this information I should be able to look into this of you. 
Thank you. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

dharper003
Asteroid
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4k, 8k and Other TVs

for the moderator:  model number is UN55JU7100FXZA...4k UHD TV

dharper003
Asteroid
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4k, 8k and Other TVs

for moderator:  and yes...the screen blacks out across all sources

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userxgvencrl5v
Astronaut
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4k, 8k and Other TVs

UN60JS7000

 

Having same issue as discussed on this board.  

 

Tv's board was replaced in December 2016 and now here I am in July with no picture again.  

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SamsungJam
Samsung Moderator
Samsung Moderator
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4k, 8k and Other TVs

Would you happen to have any transaction numbers that we could look into?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userHAQ6e5UYWt
Constellation
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4k, 8k and Other TVs

I don't suppose Samsung has figured out the issue yet??  We put in a service request yesterday. 

UN65KS8000F purchased in April and have problems since day 1.    Problem doesn't happen when using xbox or Amazon prime App.  But, with comcast or a DVD player it's so bad.

 

 

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userHAQ6e5UYWt
Constellation
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4k, 8k and Other TVs

Repair man came by yesterday and replaced the main board and some cable thing.  Seemed to do the trick.  It's working fine now.

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