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Samsung Moderator
Samsung Moderator

Re: Black screen periodically

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Just to clarify, dose your screen go completely dark? It sounds like you may be having a different issue. Thank you. 


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BJwright
Constellation

Re: Black screen periodically

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Drew - it goes completely dark for a second or two and then comes back on. This happens intermittently. Some days frequently and other days not at all.

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Samsung Moderator
Samsung Moderator

Re: Black screen periodically

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Does the screen only darken on one source or all? Smart Hub? 

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DaveB2
Asteroid

Re: Black screen periodically

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Yes, two issues.  The screen periodically goes completely black on all inputs.  Recently, the screen also started dimming itself on at least 2 inputs (cablebox and smarthub).

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Samsung Moderator
Samsung Moderator

Re: Black screen periodically

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BJwright- Can you confirm if you have the most update to date software? The version can be found under the menu in Support > Contact Samsung. Also, have you attempted a full factory reset since this began?

 

DaveB2- It seems your television will require service, I've gone ahead and sent you a private message concerning this. I look forward to hearing from you!


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DaveB2
Asteroid

Re: Black screen periodically

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Service came out last week and replaced the main board.  It didn't fix the problem.  The TV went black again last night and again this morning.  I asked the tech why he didn't replace the power supply too.  He claimed the power supply wouldn't have these symptoms.

 

Samsung, how about actually diagnosing and fixing this problem???

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Tybh19
Constellation

Re: Black screen periodically

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I think this has to do with the little black switch box for the hdmi ports etc

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Samsung Moderator
Samsung Moderator

Re: Black screen periodically

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Are you using HDMI 2.0 cables?


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Simbro
Constellation

Re: Black screen periodically

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Problem was in fact the HDMI cable. Changed it over and now works fine. Thanks for your help.

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happyeyes88
Asteroid

Re: Black screen periodically

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 Hi Simbro,

 

What type of HDMI cable were you using when yu experienced the problem?  What type of HDMI cable are you using now?  I am using the HDMI cable that came with my new XBOX One S with JS9000 and the screen goes black for 2-3 seconds periodically.  Thanks!

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