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Original topic:

Black screen periodically

(Topic created: 06-10-2018 08:02 PM)
djred24
Asteroid
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4k, 8k and Other TVs

I purchased my Samsung 40 inch 4K TV in Novemember 2015.  After a short while I noticed the screen would just go black, sound but no picture.  I called and they set up a repair for March 3, 2016.  They fixed the problem, now it is 

happening again.  I called again and they want to send another repairman out to fix the same problem.  They already replaced the main panel when they came out.  I want a new TV and am having a hard time with customer service.  I have asked for a manager to return my call but no one has.  I would like to have this problem resolved asap.  

968 Replies
TomV-iii
Asteroid
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4k, 8k and Other TVs

Right.....if they do it they will never tell anyone on this board.

 

Hope you can get a board somewhere to fix it.

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TomV-iii
Asteroid
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4k, 8k and Other TVs

Funny how this is marked "SOLVED"....no way no how is this solved....

userx1ZqHhPOmc
Asteroid
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4k, 8k and Other TVs

I purchased a UN65MU800D "Premium??" from BJs on Friday May 18, 2018. I ordered all new certified 18g HDR HDMI 2.0 cables. Longest cable is 6 feet. My configuration is a TIVO Bolt and Xbox 1s hooked to the one connect via an Onkyo txnr646. I noticed the intermittent 1 to 2 second black out as soon as I turned on the UHD Color option on the TV. It is not consistent in any way other than consistently aggravating. I hate to take it back because of all of the cable runs and modifications I've made to deal with the One Connect box but, it sounds like Samsung is not going to resolve this. I am concerned about using up my return period while fooling with Samsung and their non solutions. I replaced a Samsung UN65JU670D in order to get reliable HDR. Apparently the MU8000 is not the answer. So, LG, Vizio, Sharp, Sony ???? It sure is a shame because I think the Samsung has the best picture of all of them.

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Mydesign4u
Halo
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4k, 8k and Other TVs

Can you please tell me who your TV provider is? Needless to say I’m going through all the same issues!

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userSZhC6pfEd1
Constellation
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I'm getting the same issue and I don't know what to do. The agent said it could be my power cord but I don't think it's that. Please help. 

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usersjWMzyl3R9
Constellation
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We purchased our QN55Q7FAM, 55 inch television in September 2017. After seven months it started to blink and deteriorate as described by other contributors to this site.  Samsung Service has been totaling inadequate in response to this problem.  I've called them 5 times over 20 days in regards to this problem and each time I'm told it is the connection box and a new one will be shipped to me, arriving in 4 to 5 business days.  The replacement part is never shipped and the technician seems unable to verify the availability of the part or when it is likely to be shipped. I've asked if there will be an email verification that the part has been shipped, as is the case with just about other vendors I've dealt with online , and I get no response. More transparency by Samsung in regards to what appears to be a significant flaw in there design and inadequate replacement parts availability should be a corporate goal (as well as fixing the problem). The inability of the technicians to link to the parts department, shipping, and to share information in regards to a design problems is also an issue. In the meantime I'm done with Samsung products given product quality and service support.  I guess I should be happy the tv hasn't burst into flames like their phones. 

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userfNqmrvO53L
Asteroid
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I just got a samsung Q6f tv and Ive only had the tv for 2 days 

The reason why I got this tv is becuase i got a ps4 pro just for gaming 

So when I'm In the middle of a online game it blacks out for 2 to 3 seconds 

So i spent $1300 for a tv that blacks out when ever im enjoying a game.

This is not acceptable

And now I'm reading that Samsung has been having this issue or 4 years now and has not found a real solution

Im thinking of exchanging it and if it happens again then I'm returning this tv

It doesn't make sense

why make a beautiful tv if you cant watch anything without it blacking out ?

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usereL8eRGE0BF
Cosmic Ray
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Are flashes also occurring with Certified Hdmi cables for 4K @ 60Hz with 18Gbps bandwidth? Or are flashes occurring for those who are using hdmi cables certified only for 4K @ 30Hz only and 10.2Gbps only? 

userfNqmrvO53L
Asteroid
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4k, 8k and Other TVs
I'm using CINNAMON HDMI HDCP 2.2 18 Gbps
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userzUgs0t86Vr
Constellation
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4k, 8k and Other TVs

Using Belkin hdmi 2.1 (48Gbps) and still have black screens on PS4 Pro. TV UE49MU7000 latest firmware 1230.0 happens only in RGB games, with option YUV420 and HDR games in YUV422 no black screens. Fix this please.

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