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Asteroid

Re: Black screen periodically

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Hi  

 
I started this discussion on 4/4/16 and have had my tv serviced several times. The problem started after I had the tv  
five months. I've had several technicians come out, fix the problem, only to have it happen again. They refuse to
replace it until a technician determines that it can no longer be fixed. 
 
You would think Samsung would realize that there is a major defect in their televisions. Over three hundred people have 
replied to this discussion with the same problem.  We can't all be wrong. 
 
I will never purchase another Samsung product and I encourage others to do the same. Their polices are horrible and 
products substandard (ie: phones catching on fire)
 
Samsung, you need to look into this problem and do a recall and replace all of these units. 
 
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Constellation

Re: Black screen periodically

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My Setup:

 

Samsung UN65KS8000  connected to a Denon S920W,

source: LG UP970 4K blu-Ray player connected to the Denon S920W. 

 

I started getting the periodic black screen while playing a standard DVD (not BluRay, not 4K BluRay).  It worked fine for BluRay and 4K BluRay.  This used to work.  I had changed the Blu-Ray player's display output setting from "auto" to 2160p.  When I changed the display output back to "auto", the black screen problem no longer happened.

 

I suspect in some cases, the source isn't sending data fast enough or the HDMI cable doesn't support the higher data rate required.  I have not upgraded my HDMI cables to the latest 2.0 standard.  This could also happen with a USB source.  Some USB memory sticks have fairly slow memory in them. 

 

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Constellation

Re: Black screen periodically

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I have a 65 inch UN65KU6500FXZA, and I'm having the same issues with a tv that's 6 months old! I've tried everything Best Buy geek squad told me and still no resolution. I am getting the black screen every 40 seconds or so intermittently.

 

Ive tried the following:

 -Checked to see if has latest update and it is

- Reset the tv to factory settings

- Reset Smart Hub

- Changed hdmi cables

- Changed the tv port to hdmi2 

- Plugged directly to the wall and tried another with same results. 

- Turned off the extra feature

 

 

This is ridiculous this is very annoying and I spent a lot to get an issue of that kind

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Samsung Moderator
Samsung Moderator

Re: Black screen periodically

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We're happy to hear this Smiley Happy


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Constellation

Re: Black screen periodically

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I have the done the following for my KS850D:

 

- Upgraded TV and Roku to latest firmware

- Reset the TV to factory settings

- Reset Smart Hub

- Tried multiple HDMI 2.0a cables

- Tried different ports on the hub 

- Plugged directly into the wall etc. 

 

And still having the blackout issue... UNTIL! I turned off "UHD Color Mode" and changed my Roku Ultra from UHD HDR to just UHD, going on 4+ days now with no issue... But I'm also gimping the quality of my picture/TV which is highly unacceptable!

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Astronaut

Re: Black screen periodically

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Forget it people. I owned at least 5 different Samsung tvs over the years. They ALL do it. Am on my friends boat and theirs just did it so I typed in  Samsung black screen tv and this came up. It is a Samsung thing and it does it just enough to drive you crazy when it does. A touch from any button will knock it off, but still a pain. My idea is to switch back to Sony or LG.

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Astronaut

Re: Black screen periodically

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My 4k Samsung Smart TV was doing the exact same thing.  I turned off the HDR+ and the periodic black screen stopped.  I recently saw the TV automatically update and was hoping the issue had been resolved, so I turned the HDR+ back on again, but the black screen blinks are still happening...  Oh well, hopefully they'll get this issue figured out.

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Astronaut

Re: Black screen periodically

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My tv did the same thing tonight. 3 years old samsung 32" smart tv. Black screen with audio. Told that warranty is passed and was given the name of a repair shop and no other assistance. Needless to say I am not happy with the product or service. Definitely my last Samsung tv

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Astronaut

Re: Black screen periodically

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MY 55" Samsung just went black yesturday and never came back. Going to get a different brand

 

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Astronaut

Re: Black screen periodically

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UN65JS9500, started getting the black screen about 9 months ago. I'm sure like most I didn't think much of it at first. Now it it is happening almost every time I use the TV. I remember getting a really good deal on it, like $1700 shipped or something in 2017. Now I know why. Samsung must have been blowing these things out knowing they had a defect. I have been a loyal Samsung customer since 1983, and I can't remember ever having an issue with one of their devices that was of any consequence. Now they shaft all these people on a $2k TV???? Wow is all I have to say on that one, and they just lost a customer for life. Why are so many people worthless these days?
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