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Asteroid

Re: Black screen periodically

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Update...

 

Factory reset solved the problem for 2 weeks.  I have the latest firmware.

 

Now the black screens have returned, and now the screen also slowly darkens after being on for a few minutes.  What a piece of junk.

 

Despite having a "satisfaction guarantee", Best Buy has been no help at all.  That's the last time I buy from them.

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Samsung Moderator
Samsung Moderator

Re: Black screen periodically

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Just to clarify, dose your screen go completely dark? It sounds like you may be having a different issue. Thank you. 


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Constellation

Re: Black screen periodically

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Drew - it goes completely dark for a second or two and then comes back on. This happens intermittently. Some days frequently and other days not at all.

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Anonymous
Not applicable

Re: Black screen periodically

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Does the screen only darken on one source or all? Smart Hub? 

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Asteroid

Re: Black screen periodically

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Yes, two issues.  The screen periodically goes completely black on all inputs.  Recently, the screen also started dimming itself on at least 2 inputs (cablebox and smarthub).

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Honored Contributor

Re: Black screen periodically

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BJwright- Can you confirm if you have the most update to date software? The version can be found under the menu in Support > Contact Samsung. Also, have you attempted a full factory reset since this began?

 

DaveB2- It seems your television will require service, I've gone ahead and sent you a private message concerning this. I look forward to hearing from you!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Black screen periodically

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Service came out last week and replaced the main board.  It didn't fix the problem.  The TV went black again last night and again this morning.  I asked the tech why he didn't replace the power supply too.  He claimed the power supply wouldn't have these symptoms.

 

Samsung, how about actually diagnosing and fixing this problem???

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Constellation

Re: Black screen periodically

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I think this has to do with the little black switch box for the hdmi ports etc

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Samsung Moderator
Samsung Moderator

Re: Black screen periodically

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Are you using HDMI 2.0 cables?


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Constellation

Re: Black screen periodically

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Problem was in fact the HDMI cable. Changed it over and now works fine. Thanks for your help.

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