I was watching Netflix yesterday when all of a sudden the screen went black. I can still hear audio but no picture. I can see a faint light on the edges of the tv. I tried unplugging the tv overnight from the outlet but no success. Any idea what's wrong?
Hope you are doing well, my friend!
Sorry to hear about this issue with the TV image.
Does this occur on all sources and the picture test?https://www.samsung.com/us/support/answer/ANS00077524/
Also, does this occur after unplugging and replugging the TV back up?
If this still occurs after the following then this may require service.
Inside the US? --> https://www.samsung.com/us/support/contact/
Outside the US? --> https://www.samsung.com/us/common/visitlocationsite.html