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Constellation

Black screen with audio

I was watching Netflix yesterday when all of a sudden the screen went black. I can still hear audio but no picture. I can see a faint light on the edges of the tv. I tried unplugging the tv overnight from the outlet but no success. Any idea what's wrong?

 

3 REPLIES 3
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Astronaut

Re: Black screen with audio

Lcd went out, its like a projector. it won't project color as in it won't show what you can see. my Samsung TV did that but I haven't yet to find out if its fixable.
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Supernova

Re: Black screen with audio

@usergaF5uN6Zo1 

 

Hope you are doing well, my friend!

Sorry to hear about this issue with the TV image.

 

Does this occur on all sources and the picture test?https://www.samsung.com/us/support/answer/ANS00077524/

Also, does this occur after unplugging and replugging the TV back up?

If this still occurs after the following then this may require service.

 

  • If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
  • If you have an extended warranty you can reach out to them to have service processed. 
  • You may need to contact the Samsung Support team if within warranty.
  • If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Warranty claims:

Inside the US? --> https://www.samsung.com/us/support/contact/

Outside the US? --> https://www.samsung.com/us/common/visitlocationsite.html

 

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Constellation

Re: Black screen with audio

Yes. The screen is black on all sources. I can't do the picture test cuz I can't see anything on the screen. 

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