The tv will turn on but its kinda grey-ish. You can also see some silhouette when i press the home button. I can hear the sound too. Someone please help us. This tv isnt even 1 yrs old. i tried the unplugging method but didnt work. The wires are also intact.
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Get a display menu to pop up then it's probably a faulty circuit board (hardware issue)
I understand how this may be frustrating and want to help if this is occurring on all sources and during the picture test this will require service,
have a couple of options based on your warranty.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.
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