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Black spot on Tv edges

(Topic created: 08-29-2021 06:55 PM)
userJJm6do5GH3
Constellation
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4k, 8k and Other TVs
Hi, my Samsung UN65JS9000 (3D model)has dark spots around the edges and also the TV is becoming dark,no matter the source input and brightness setting. Seems this is a manufacturers defects since everyone is complaining about it. What is the fix I have tried all suggested troubleshooting tips in the forum. I hope this is not how I discontinue with Samsung after recently buying another of your 65Inch Tv.
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SamsungLarry
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Community Manager
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4k, 8k and Other TVs

I can definitely understand how frustrating this may be. I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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SamsungLarry
Community Manager
Community Manager
Options
4k, 8k and Other TVs

I can definitely understand how frustrating this may be. I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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