Original topic:

Blank screen

(Topic created: 09-30-2020 08:14 AM)
userAWMMlnxFwc
Astronaut
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4k, 8k and Other TVs

I have a TV model Code: UN46H6201AFXZA.  The TV turns on with sound, but the screen is essentially blank.  If you shine a flashlight on the screen, you can barely see a picture.  Help?

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Solution
SamsungStephanie
Samsung Moderator
Samsung Moderator
Options
4k, 8k and Other TVs

Take a look at the link below, it might be able to help you with this.

 

https://www.samsung.com/us/support/troubleshooting/TSG01109749/

 

 

If the link above was not helpful the next step would be to proceed with service. You can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you: https://www.samsung.com/us/support/service/


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