Original topic:

Can my 4k tv be saved?

(Topic created on: 3/13/21 7:17 PM)
userYuEg8dgzKT
Astronaut
Options
4k, 8k and Other TVs

Last couple days my 65in 4k smart tv 8k series has been having issues. No apps load, cant increase or decrease volume. Device manager looks dark and the pictures are missing. Factory reset goes through but nothing happens it keeps same settings and only picture settings resets. It's like no changes can take affect. I've contacted support and it didn't help. Do I need a new tv?

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2 Replies
SamsungGill
Samsung Moderator
Samsung Moderator
Options
4k, 8k and Other TVs

Please provide the full model code and current software version of the device so that we can best assist. These can be found by going to Settings>Support.

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userX2f97heXgW
Cosmic Ray
Options
4k, 8k and Other TVs

Apologies for hopping onto this thread, but this sounds exactly like what's happening to my TV as well.  Please let me know if there's any fix to this other than factory reset (I've factory reset over a dozen times and it's not helping this issue).

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