Last couple days my 65in 4k smart tv 8k series has been having issues. No apps load, cant increase or decrease volume. Device manager looks dark and the pictures are missing. Factory reset goes through but nothing happens it keeps same settings and only picture settings resets. It's like no changes can take affect. I've contacted support and it didn't help. Do I need a new tv?
Please provide the full model code and current software version of the device so that we can best assist. These can be found by going to Settings>Support.
Apologies for hopping onto this thread, but this sounds exactly like what's happening to my TV as well. Please let me know if there's any fix to this other than factory reset (I've factory reset over a dozen times and it's not helping this issue).