Original topic:

Can't access Apps and Volume is Stuck

(Topic created on: 4/20/21 12:19 PM)
userdf0JWQUzL4
Astronaut
Options
4k, 8k and Other TVs

I have a UN55MU6290 tv that started having issues with stuck volume a few weeks ago.  I went through the process resetting the smart hub.  I had to continuously do this as it was only a temp fix.  I then also tried to do a full reset along with a reset of the network. After doing this the account option in the meu is grayed out and when I access the Apps it asked to agree to terms and conditions which seems to get stuck and just go back to the menu without saving.  Right now I have a tv with no Apps and the volume stuck on 20.  All I can watch is from my cable tv box.  Any suggestions on how to fix this? FYI - I checked and I currently have the current firmware version. 

0 Likes
1 Reply
SamsungJam
Samsung Moderator
Samsung Moderator
Options
4k, 8k and Other TVs

Are you using the original TV remote?  If so, have you tried using the universal remote set up on the television?   


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

0 Likes