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userB18QO3v2U8
Constellation

Can't active Dolby Digital + in MU6300

Hi everyone.


I've a Samsung 55" MU6300 since early 2018. Recently I did buy a Samsung Soundbar Q70R and both works fine.


My problem or answer is. How to enable Dolby Digital +?


Currently this option is greyed out, I can't selected this.

 

I try reset settings for TV, change the HDMI cable, plug off tv from electricity.

I want to selected Dolby Digital + when I use my soundbar in movies, Dolby atmos in Netflix, and all the features.

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Can't active Dolby Digital + in MU6300

Have you tried connecting an Optical Audio cable between the television and soundbar? Please go to Settings>Support>Contact Samsung and provide the full model code and current software version.

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userB18QO3v2U8
Constellation

Re: Can't active Dolby Digital + in MU6300

Hi.
I didn't try with a Optical Cable, but I did read in the TV manual. The DD+ option should be enable.

I contact with the samsung support but It is very bad. They tell me I need change the TV for the new one.

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Samsung Moderator
Samsung Moderator

Re: Can't active Dolby Digital + in MU6300

Please go to Settings>Support>Contact Samsung and provide the full model code and current software version so that we can best assist.

Reply
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