A few days earlier I have noticed that I can't scroll down or scroll up on my Samsung tv. I tried to call the help center they told me this is either a remote problem or a motherboard problem. What should I do??
I recommend trying a factory reset of the unit but, regrettably, support for non-US models is very limited. We suggest reaching out to a support team in your area for further assistance. You can do so by using the following link: https://www.samsung.com/us/common/visitlocationsite.html Thanks!
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
I recommend trying a factory reset of the unit but, regrettably, support for non-US models is very limited. We suggest reaching out to a support team in your area for further assistance. You can do so by using the following link: https://www.samsung.com/us/common/visitlocationsite.html Thanks!
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
