cancel
Showing results for 
Search instead for 
Did you mean: 
user80OxgYvwak
Astronaut

Re: Cant open remote up to change battery

Yes, this is quite frustrating.  three weeks ago we got an MU7000 uhd tv from B&H.  For the life of me I couldn't remove the back cover.  So I scoured the net and viewed a number of videos showing how ridiculously easy is this task.  Repeated attempts without success.  Sucker is tighter than a Pismo clam.  Step 2 contact Samsung and repeated calls with reps reading verbatim "Press on the arrow and slide off the cover in the direction of the arrow" they finally agreed to send a replacement, which we received today.  Guess what?  The remote is a twin, manufactured to the same rigorous standards as the first.

 

This Smart Remote is model BN59-01266A and is apparently compatible with and/or used with all  of the Samsung 2017 MU models (uhd 4k).

Our tv was manufactured in October 2017, so it seems that this model has quality control issues from October (or earlier) through December (or later).

 

What we did.  Cautiously pry the original remote apart using box cutters and opticians flat screw drivers.  No matter how much was separated it never did slide off.  Finally apart, inserted the batteries and the remote does have power.  Is it fully functional? Is it at all functional?  Who knows.  We'll find out tomorrow.  Perhaps we'll have to crawl to Samsung and tell them the sad truth: they gave us two defective remotes and we need a third (working) remote.

P.S.  I specifically asked the Samsung rep to personnally test remote #2.  Hmm...ya think he did?

 

Reply
Loading...
userKk2iGCSViE
Constellation

Re: Cant open remote up to change battery

The worst remote ever, I can't open it either.  Maybe if I throw it against the wall, it'll work!

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Cant open remote up to change battery

Which model television do you have?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
Loading...
userQk7jK0CfuD
Constellation

Re: Cant open remote up to change battery

Samsung Universal RemotE

Reply
Loading...
userIbQ1xUv8zr
Astronaut

Re: Cant open remote up to change battery

We have the the Frame television remote.  We cannot slide open the back to install the battery.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Cant open remote up to change battery

Please get that to us as soon as you can.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
Loading...
skinnyrog57
Constellation

Re: Cant open remote up to change battery

Yeah, it's kinda ironic - great tvs, suck remotes.  What I do is take a thin-bladed kitchen knife, slide it in along the top of remote and hold it there with one hand to exert downward pressure, then use the other hand to push down on the arrow.  It's a pain in the...whatever, but it works.

Reply
Loading...
user3KlE1HtF8f
Astronaut

Re: Cant open remote up to change battery

same problem here looks simple but won't slide in the direction of the arrow. Push down on arrow then try to slide still stuck. 

Reply
Loading...
userVTWW75iUI8
Astronaut

Re: Cant open remote up to change battery

Don't push the back cover with your thumb. Slide it with the palm of your hand.

Reply
Loading...
useripGH0iaHnw
Constellation

Re: Cant open remote up to change battery

yaaaaasssssss!

Reply
Loading...