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Constellation

Re: Dark spots on Samsung Tv

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I'm noticing the same issue with my TV UK60KS8000 on the left side of the screen. I ran the diagnostic test. What are my options to have this taken care of?

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Constellation

Re: Dark spots on Samsung Tv

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Filing a complaint does no good! Just stop buying Samsung.  I used to swear by them but I just lost another tv to black spots. Stick with LG or Sony

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Constellation

Re: Dark spots on Samsung Tv

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Same thing is happening with our less than a year old🙄20200109_201700.jpg

 

20200109_201652.jpg

 

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Constellation

Re: Dark spots on Samsung Tv

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Another dark band issue here.  Can someone contact me regarding it?  It looks like the others with a single verticle dark band.  Seems to be getting worse.

 

dark-band.JPG

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Constellation

Re: Dark spots on Samsung Tv

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fyi...  Samsung told me to go pound pavement.  I am on my own with a $6000 boat anchor.

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Constellation

Re: Dark spots on Samsung Tv

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Hi I have a Samsung UN58MU6100 that is only about 2 years old and having been having this issue for about a year now. It started with 2 black spots on the left side and top centre of the screen. A new one has since developed lately in the top right corner as well. Wondering if there is anything that can be done to fix this as it is very frustrating when watching something with a lighr background. I tried the picture test already but all 3 failed.


@userxvLdQbD6aw wrote:

fyi...  Samsung told me to go pound pavement.  I am on my own with a $6000 boat anchor.


 

Thanks

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Constellation

Re: Dark spots on Samsung Tv

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Following this thread, I guess the consensus is that this is just a manufacturing error or technical failure? I had a similar spot appear on my UN58MU6070 just around 2 years after purchase, across all input types.

 

Already tried power cycling and factory rebooting, anything else I should try?

IMG_20200619_140313.jpgIMG_20200619_135859.jpg

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Samsung Moderator
Samsung Moderator

Re: Dark spots on Samsung Tv

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I'm sorry to hear that if this occurs on all cycles and during the picture test this will require service. 

 

Depending on the warranty of the TV you have a couple of options,

First, if your TV is within warranty you can send me a private message with your full model and serial number and I can get that service set up for you. 

If your TV is out of warranty you can use the link down below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Dark spots on Samsung Tv

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How can I confirm whether my TV is still under warranty coverage?

Unfortunately I'm not in a position to take the TV to a service center at this time. Is there an option that could involve a specialist coming to me?

In either case, what is the most likely fix for this?

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Samsung Moderator
Samsung Moderator

Re: Dark spots on Samsung Tv

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We can look into that.  Go to menu > support > contact samsung and your serial number will be listed there.  Once you have it, send me a private message and I will be happy to look into the warranty status http://bit.ly/2ihPL97.  Due to the size of the television, a technician would come to your home for the repair.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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