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Original topic:

Dark vertical line / stripe down middle of screen

(Topic created on: 12/8/20 5:28 PM)
user5DLVqzzLx7
Asteroid
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Had my Samsung model UN55NU7100 (55 Inch) for just over two years and the vertical stripe just appeard. Super disappointed since the tv is still relatively new but out of warranty. Samsung @samsung , or anyone else have you found a solution for this yet?

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user5DLVqzzLx7
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Adding a photo of the problem taken while running the built in picture test for reference. Seems consistent with the hundreds (possibly thousands?) of other posts about this issue.

 

IMG_4585.JPG

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SamsungAl
Samsung Moderator
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Does this happen on other sources and inputs as well?


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usersZtqeiCIef
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I have the same problem with my 65" Un65ks85000 model tv and I've done the screen test and checked all cables and it's still there

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userdLQSKjtpYi
Constellation
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I have the same problem on my 75"  UN75JU7100.  2 dark gray stripe down middle of screen.  More noticable when in lighter scene.

This is happening to all input and I've done screen test as well and still there.  Even changed all HDMI cables.

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SamsungTam
Samsung Moderator
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Can you provide pictures of the symptoms you're experiencing? 


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user5DLVqzzLx7
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Thanks for your response. Yes, it happens with any/all input sources. Reattaching the image where it appears during the screen test. @SamsungUS @samsung 

 

 

 

IMG_4585.JPG

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Solution
SamsungAl
Samsung Moderator
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This is something that will require service and I would be delighted to see what options we have available to you. Please shoot me a private message with the following information:

-First and Last Name
-Email Address
-Physical home Address
-Best phone number
-Alt. phone number 
-Bill of sale
-Place of purchase


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View solution in context

user5DLVqzzLx7
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Hello @SamsungAl - sent you a direct message yesterday. Please let me know if you received. Thanks!

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user01JJ9XMfIw
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This literally occurred out of the blue! Fine the night I turned it off! Next morning line was there.  I have tried everything also!  I have 5 other TVs in my house switching to confirm no issues with any other cables it's the tv ! Help!! Black shadow right side vertical!  Just 2 years old! 

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