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Asteroid

Disney+ keeps logging off

Over the last week or two the Disney+ app has started logging off.  Was pretty solid since we started using in December but just recently we have to log back in every day or two.  No update available on the smart hub.  We've got a UN55KS9000.

 

 

7 REPLIES 7
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Astronaut

Re: Disney+ keeps logging off

Same issue, highly annoying and no update either available. Model UN65KU6300

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Asteroid

Re: Disney+ keeps logging off

Chatted with Samsung and they sent me to Disney+. Chatted with them and they told me they'd submit a ticket to developers. But it'll help if more people open tickets. 

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Samsung Moderator
Samsung Moderator

Re: Disney+ keeps logging off

Is this the only app this is occurring with?







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Constellation

Re: Disney+ keeps logging off

Having this same issue with a KS8000. Yes, it is only happening with the Disney+ app compared with others. Seems like it can't stay logged in for more than 24 hours or so. It's very irritating at this point as it's been several weeks. This same issue is not happening with other devices we use (non-samsing TV, phone, Roku).

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Asteroid

Re: Disney+ keeps logging off

Chatted with Samsung and they sent me to Disney+. Chatted with them and they told me they'd submit a ticket to developers. But it'll help if more people open tickets. 

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Asteroid

Re: Disney+ keeps logging off

Yes. Even after a hub reset. Disney didn't even make it 6 hours. Other apps are solid. 

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Astronaut

Re: Disney+ keeps logging off

Same issue here. Only happens with Disney+ and other people I know who don't have Samsung TVs aren't having this issue.

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