Every time I open Disney plus app I get this. I have deleted app, reset smart hub, reset tv to factory settings. I have talked to Samsung and Disney and no one can help. TV model is UN43NU6900F
Have you registered the television on the Disney+ registration site using the provided code?
They have never seen the code. They even logged out all devices on the account. Nothing is getting rid of it. And I can't get the cache cleared for the app. I have already tried all the resets.
When you factory reset the TV, did you add all of your previous apps back? Or did you only add Disney+ and still get this screen?
Are you located in the US?