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Asteroid

Disney plus

Help pleaseHelp please

Every time I open Disney plus app I get this. I have deleted app, reset smart hub, reset tv to factory settings.  I have talked to Samsung and Disney and no one can help.  TV model is UN43NU6900F 

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Samsung Moderator
Samsung Moderator

Re: Disney plus

Have you registered the television on the Disney+ registration site using the provided code?


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Asteroid

Re: Disney plus

They have never seen the code. They even logged out all devices on the account. Nothing is getting rid of it. And I can't get the cache cleared for the app. I have already tried all the resets. 

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Asteroid

Re: Disney plus

So far no one has been able to direct me to a site that will take that code

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Samsung Moderator
Samsung Moderator

Re: Disney plus

When you factory reset the TV, did you add all of your previous apps back? Or did you only add Disney+ and still get this screen?


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Asteroid

Re: Disney plus

I added all previous apps. All allowed me to sign in, except Disney Plus  It just keeps giving me a new code

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Astronaut

Re: Disney plus

To be able to use Disney plus on your TV you do have to use your phone or a computer to sign in and use that code for a device registration when it comes to the prompt

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Asteroid

Re: Disney plus

It doesn't prompt anywhere to put in the code. 

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Samsung Moderator
Samsung Moderator

Re: Disney plus

Are you located in the US?


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Asteroid

Re: Disney plus

Canada 

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