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Constellation

Disney+

I have a Samsung UN50ES6150F 50" Smart TV.  I am unable to get the Disney+ app.  It doesn't come up in the app store and if I go into the internet to get it, I get an error message that the security certificate isn't recognized.  If I select go to the site anyway, the screen comes up but just hangs trying to connect to the login page.

 

I tried a cold reboot to no avail.  

 

I tried updating my software, but the selection is greyed out and when I hit it, I get "not available."   How 

 

How can I update my software if the option isn't available?

 

How do I get Disney+ to load?

 

 

3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: Disney+

Hi!  Disney Plus will only work with Samsung from 2016 or later running the Tizen operating system.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Constellation

Re: Disney+

How can I find out what my operating system is and can I update it? I have a 2016 Samsung 50 series 6 class 4K.

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Samsung Moderator
Samsung Moderator

Re: Disney+

Per your model number the TV was manufactured in 2012-2015 So this TV does not have the capability to use Disney +. And you would be unable to update to Tizen OS. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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