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Constellation

Faulty HDMI ports

Hi I've been having an issue with my Samsung 4k Smart tv. All 3 hdmi ports have an issue with going in and out of sound and/or picture. The tv is updated with the latest update, just need some help on solving this issue. Thanks

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Samsung Moderator
Samsung Moderator

Re: Faulty HDMI ports

Have you used different HDMI cables to see if those work? To better assist, can you provide your TV's model code?


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Constellation

Re: Faulty HDMI ports

Thabk you. Yes I have switched cords, the same result m. Here's the model number:

UN55KU6500FXZA

 

Version No: FA01

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Samsung Moderator
Samsung Moderator

Re: Faulty HDMI ports

This is going to require service. Can you shoot me a private message with the serial number of the TV?


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