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userFxmhmLt5R5
Astronaut

Flashing red light, mute symbol on tv and remote won’t work

My Samsung has a red light that keeps rapidly blinking, the mute symbol is flashing on the tv and the remote won't work. I can't get it to hard reset and I can't use the tv itself to hard reset. Every time I go in to the menus it closes quickly. I took the remote batteries out and it's still happening!

5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: Flashing red light, mute symbol on tv and remote won’t work

We are sorry to hear about this. Please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userp3eKQpp2C8
Constellation

Re: Flashing red light, mute symbol on tv and remote won’t work

I'm having this exact same issue. Can you help?

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userp3eKQpp2C8
Constellation

Re: Flashing red light, mute symbol on tv and remote won’t work

Did you get a fix for this?

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Samsung Moderator
Samsung Moderator

Re: Flashing red light, mute symbol on tv and remote won’t work

Thank you for reaching out! Could you send me a private message with your full model and serial number? 

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userYuQdHOjXQI
Astronaut

Re: Flashing red light, mute symbol on tv and remote won’t work

I have the EXACT same problem, please help.

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