So this seems to be a fairly common problem that's been popping up out there.. I have a 2018 UN65NU8000. The audio at 0 ms is lagging behind the video. From what I can tell with sync tests around 80 - 100ms. We get all of our content through the onboard apps (Netflix, Hulu, Amazon, Youtube). It seems to be a bit worse using Dolby vs. PCM. We are going out ARC to a Yamaha reciever so I don't want to just set to PCM and loose my center channel etc. Same issue with optical and same issue just using the factory speakers. So I've rulled out reciever issues.
Samsung has sent someone out to replace the motherboard and that didn't fix the issue. I'm fairly certain that there is some sort of built in delay in their firmware that is causing this issue, but I can't get to the right person that understands anything beyond increase the delay setting in the user menu.. which natuarally worsens the problem!
I've read people having success in the advanced service menu. There's a setting called "audio delay" and changing that from 10 to around 3 seems to fix this issue for most folks. Naturally, I don't have that one specific setting in the service menu on this TV!
It just seems so odd that the audio lags behind the video. Obiously it's usually the other way around or we wouln't have all of the audio delay options built into these TV's and recievers.. I'm not finding much help from Samsung on this and I hate to get rid of the TV as I generally really like Samsungs TV's, but I'm running out of hope. Any help that anyone has would be greatly appreciated!! Thanks in advance!
I have the exact same TV, paired with a HW-N950 soundbar and ATV4k. I've tried playing content through the TV's aps, through the ATV, as well as swapping HDMI cables, and connecting the ATV to the soundbar directly, as well as connecting the ATV to the TV (ARC). All results in the audio lag, and no way to correct in settings!
Seems like a substantial issue for many users given the numerous message board threads on this topic.
Happening over here too with my NU8000... tried everything and it’s still off. Samsung needs to address this issue. Instead of just having a 0-300 value it needs to go in the negatives to speed up the audio receiver delay. Samsung please look into this. Im
using a Vizio 5.1 system through the HDMI ARC but seems there is still a lag...
I am having the same problem with two new TVs. I have a 55” Q80R connected with the optical link to a Sonos sound bar and a 75” Q90R connected via hdmi to a Yamaha AV Receiver. Both have audio sync issues where the video is ahead of the audio. Adjusting the audio delay therefore only makes the problem worse. Love the picture on both these TVs, but the audio problem is killing my joy and ultimately will be a fatal flaw. I assume this can be corrected by a software update - Samsung please get this done soon!
I thought it was all good,until i put a a 4k bluray man of steel and audio is out of sync. Sync option on tv is useless. Please fix soon Samsung,,, Surely you test stuff like this before mass produsing. I have Q90R 65inch?
I have the exact same issue with a Samsung TV I purchased in 2018. It is getting worse! I have tried everything to fix it, and nothing helps. I've tried with and without the soundbar. The issue is in the firmware. Samsung has got to fix this if they want to keep customers! Please help!
I have also gone through all the instructions to fix the maddening delay on our new 8000 series tv, including detaching the sound bar. Nothing works. Is Samsung listening?
Yes, 2018 model. And yes, this happens over ARC and just through the TV speakers themselves.
Long story short, Samsung eventually junked that TV and gave us an in store credit. We ended up purchasing a 2019 Q70 because I just can’t seem to get away from Samsung. Turns out the Q70 starts at a default setting of 100 milliseconds of delay. But like the other TV when streaming Dolby Digital I have to back to delay all the way to 0 and the audio is still a bit behind. Albeit better than the 2018 NU8000. I haven’t don’t any real testing to see how far. The wife has given threats if we continue down the replacement road...
So I’m kind of just dealing with it and hoping there may be firmware updates in the future to improve it.