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Asteroid

Home Theater, Devices don’t get recognized

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QN65Q6FNA

T-KTM2AKUC-1294.1


When I first bought my TV, I hooked up my older Sony Blu-Ray/Home Theater system, a 4K Apple TV, and Charter Cable Box. Everything recognized correctly and worked flawlessly for a year and a half. The TV recognized my Home Theater System correctly via HDMI. 

A few days ago, it suddenly stopped recognizing it as a home theater system and only as a Blu-Ray player which has messed up the sound and volume control for my entire set-up. It also stopped recognizing my Apple TV correctly. It now thinks the Apple TV is a DirectTV cable box for some reason. 

I've tried to manually override the Blu-Ray connection to get it to be a Home Theater again, with no luck. I've successfully changed the Apple TV to recognize it. I've tried unplugging all connections and switching out all HDMI cords.

 

The only solution I've found is to try using an Optical Cord, but that doesn't work well to control sound since the remote has to point at the Home Theater box which I have hidden. 

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Samsung Moderator
Samsung Moderator

Re: Home Theater, Devices don’t get recognized

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The next step I would recommend updating your TV as your version is 1294.1 the newest is 1300.04. You can find the version down below. 

https://www.samsung.com/us/support/owners/product/2018-qled-tv-q6fn-series


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Samsung Moderator
Samsung Moderator

Re: Home Theater, Devices don’t get recognized

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I'm sorry to hear that, Have you tried using a different HDMI? Also, Have you tired a different port on the TV? 


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Asteroid

Re: Home Theater, Devices don’t get recognized

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I have tried both. I bought all new HDMI cords for all of my devices. I've tried using the ARC for my home theater and also the other ports. 

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Home Theater, Devices don’t get recognized

JUMP TO SOLUTION

The next step I would recommend updating your TV as your version is 1294.1 the newest is 1300.04. You can find the version down below. 

https://www.samsung.com/us/support/owners/product/2018-qled-tv-q6fn-series


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Asteroid

Re: Home Theater, Devices don’t get recognized

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Thanks Caleb. Updated the tv manually this morning and also bought new 4K HDMI cords. Works perfectly now as it should. Thank you for your help. 

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Samsung Moderator
Samsung Moderator

Re: Home Theater, Devices don’t get recognized

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Awesome! We're glad to hear it. Thank you for the update.

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