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userq4vGoc9ToS
Constellation

Horizontal dashed line across screen

Please help! I purchased a new 65” Samsung QLED at Costco 5 days ago. QN65Q6DR. I turned on this morning 7.3.19 and identified a thin dash line stretching across screen. It looks like a piece of thread. How do I remedy this. I have had to return my previous LG because of a burned image and really hate to have to trade in this one. 

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Horizontal dashed line across screen

@userq4vGoc9ToS Does the line appear when you do the picture test?

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userq4vGoc9ToS
Constellation

Re: Horizontal dashed line across screen

Yes, I performed test and failed 3 times 

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Samsung Moderator
Samsung Moderator

Re: Horizontal dashed line across screen

@userq4vGoc9ToS At this point, service would be suggested. Since the TV is so new, I would get in contact with the retailer to see if they are able to get that service done for you. 

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