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userq4vGoc9ToS
Constellation

Horizontal dashed line across screen

Please help! I purchased a new 65” Samsung QLED at Costco 5 days ago. QN65Q6DR. I turned on this morning 7.3.19 and identified a thin dash line stretching across screen. It looks like a piece of thread. How do I remedy this. I have had to return my previous LG because of a burned image and really hate to have to trade in this one. 

4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: Horizontal dashed line across screen

@userq4vGoc9ToS Does the line appear when you do the picture test?

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userq4vGoc9ToS
Constellation

Re: Horizontal dashed line across screen

Yes, I performed test and failed 3 times 

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Samsung Moderator
Samsung Moderator

Re: Horizontal dashed line across screen

@userq4vGoc9ToS At this point, service would be suggested. Since the TV is so new, I would get in contact with the retailer to see if they are able to get that service done for you. 

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user1zgdLXa2Et
Astronaut

Re: Horizontal dashed line across screen

I too had that problem. Horizontal line just about 1/2 way down about 4 months after purchase...I have the 82" inch Q6. Service came to my house and replaced the led panel/screen no charge in about an hour (still under waranty). Awesome service! Make sure you are as detailed as possible on the initial call so they have the right parts ordered. Like...Power disconnect did not correct. The diagnostic test screens failed. Same issue on all sources etc. Hope this helps!

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