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userXrNr9u6QHz
Asteroid

Horizontal line across my screen

Two days ago when i turned my 65 in 8 series tv, there was a horizontal line and a spot on my screen. Can anybody help me fix this or is this something i have to get repaired. My tv is less than a year  old. Thank you in advance for any help.15633312935149021689096198997589.jpgThe line

 

15633313351965039779181092510213.jpgThe spot

 

9 REPLIES 9
Samsung Moderator
Samsung Moderator

Re: Horizontal line across my screen

Does this occur on all sources and inputs? Have you tried unplugging the television for 5 minutes? 

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userXrNr9u6QHz
Asteroid

Re: Horizontal line across my screen

I tried both and neither worked

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LittleFoxy
Asteroid

Yes after you poke your smot dont play the Wii

Yes after you poke your smot dont play the Wii

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userXrNr9u6QHz
Asteroid

Re: Yes after you poke your smot dont play the Wii

What?

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Samsung_kB5JgNI
Astronaut

The screen might have a small crack or the HDMI cord is s...

The screen might have a small crack or the HDMI cord is split is the cords old if so you need to replace them

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userXrNr9u6QHz
Asteroid

Re: The screen might have a small crack or the HDMI cord is s...

Everything i have seen is that the screen is more than the tv itself. It should be under warranty though. I have only had it a couple months now 

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Samsung Moderator
Samsung Moderator

Re: The screen might have a small crack or the HDMI cord is s...

@userXrNr9u6QHz Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2

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userQH6Hd3NITD
Astronaut

Re: The screen might have a small crack or the HDMI cord is s...

I have a very similar problem except there is a vertical line intersecting the horizontal lines. MVIMG_20190903_171308.jpg

I have a similar problem except there is also a vertical line.

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Highlighted
Samsung Moderator
Samsung Moderator

Re: The screen might have a small crack or the HDMI cord is s...

For assistance with this, please send us a private message to the link: http://bit.ly/2hQXHNu


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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