Original topic:

How do I stop the "Network Cable Disconnected" pop-up?

(Topic created on: 9/6/20 7:49 AM)
usermqNeDWQ5Kv
Constellation
Options
4k, 8k and Other TVs

I recently picked up a UN43TU8000FXZA, connected via wifi, and every time I turn it on we get the "Network Cable Disconnected" pop-up. How do I stop this?

 

It's not, nor has it ever been, connected to a physical network.

 

Thanks,

Mike

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4 Replies
usergzLa5k0Olx
Constellation
Options
4k, 8k and Other TVs

I also have this issue. Some old posts suggest unplugging the tv and doing a hard restart fixes it?

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userv3NzMvdo4x
Astronaut
Options
4k, 8k and Other TVs

I'm also having this issue. Where you able to fix it?

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useru3MIlKZXC2
Astronaut
Options
4k, 8k and Other TVs

I’ve had my TVs for about 4 years and this just started happening on all three of them yesterday. It has to be a firmware issue as nothing has changed with my setup in at least two years, and the TV is stilL connected to the internet despite being told that it is not. 

Get it together Samsung! I’m about to upgrade all of my TVs to 4K and won’t be getting Samsung if they can’t fix this simple software bug. 

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usermqNeDWQ5Kv
Constellation
Options
4k, 8k and Other TVs
I gave up, and gave up trying to return it to Samsung. Miss one phone call and they make you start all over again. After four months, I figured I could have bought two or three other TV's with the time I'd wasted.

No more Samsung purchases in this house.
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