11-16-2020 04:58 AM
I downloaded SmartThings app in my android phone to connect and control my Samsung smart TV. It (TV) appear but it seems idle when I try to add smart TV to the apps. How to add? Or is it not compatible?
Hang on this step. Could not proceed further
11-16-2020 11:11 AM
I'm sorry to hear that, is everything on the same wi-fi connection? Also, can I have your full model number?
11-19-2020 06:23 AM
not using wifi. just mobile data hotspot. TV model number isUA55TU8000KXXM.
11-19-2020 08:08 AM
I recommend reaching out to our SmartThings team. They can be reached at 866-813-2404 or emailed at support@smartthings.com