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Constellation

How to delete a source from the source list

Trying to connect my Apple TV 4K and it's coming up as Direct TV on the source list. I unplugged it and waited a few minutes, and plugged it back in and it's still coming up as Direct TV. I have it unplugged as of now, but Direct TV is still listed as a source. Is there any way to delete it? 

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Samsung Moderator
Samsung Moderator

Re: How to delete a source from the source list

Just out of curiosity do you have Direct TV? 


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Constellation

Re: How to delete a source from the source list

That's the weird part, I don't have Direct TV.

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Samsung Moderator
Samsung Moderator

Re: How to delete a source from the source list

Thank you for clarifying, I would recommend a factory reset on the TV and it should get rid of that source option. Also, make sure nothing is connected to the TV before you connect the Apple TV. 


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Constellation

Re: How to delete a source from the source list

Unfortunately doing a factory reset did not work. 

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Samsung Moderator
Samsung Moderator

Re: How to delete a source from the source list

One last question what all do you have connected to the TV? Also, do you have a coaxial cable cord hooked up to the TV? 


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Constellation

Re: How to delete a source from the source list

I have the cable box, ps4, and Apple TV connected to the tv, all using and hdmi cord. No coaxial cable cord. 

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Samsung Moderator
Samsung Moderator

Re: How to delete a source from the source list

What is your current software version, also just to make sure another external device is causing this can you unplug all other devices? 


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Constellation

Re: How to delete a source from the source list

Software version is T-KTMAKUC-1280.5 BT-S

 

everything else is unplugged 

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Constellation

Re: How to delete a source from the source list

I am having the same problem with my Q80T.  This question has not been answered satisfactorily.   How are unused or incorrect sources deleted from the Source list?  Not the Apps list!

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