Original topic:

I cannot download Disney plus

(Topic created on: 11/17/20 12:17 AM)
userE8aHshkW6H
Astronaut
Options
4k, 8k and Other TVs

:(

2 Replies
SamsungBri
Samsung Moderator
Samsung Moderator
Options
4k, 8k and Other TVs

Hello, take a look at the link below on how to download apps on your TV.

 

https://www.samsung.com/us/support/answer/ANS00062169/

 

 


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userrNUStAl9Gk
Asteroid
Options
4k, 8k and Other TVs

Im also having the same isse. I opened a ticket for this but im yet to hear back. :

 

I bought a 58" Class UN58MU6100 4K UHD Smart TV back in 2017 when it was new. It works decent, has some issues with the apps at time and i have to turn off the tv and back on. But thats not a big issue, my big issue here is that I can't seem to find the Disney Plus App on the Samsung Smart Hub. I can see Netflix, Amazon, Youtube, Hulu and Google Play, among others but not Disney Plus. I did some research and it appears that Disney+ supports Samsung TVs from 2016 or later, (https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=9bc43210db4d40d03c0cf158bf961946) but when i looked deeper they have this list of compatible TV's (https://www.samsung.com/us/appstore/app/G19280013786-compatible#Premium%20UHD%20TVs) . So my question is, IS my TV compatible or Not, and will it be or could it be in the future. Read somewhere too that Disney Plus doesnt work with Samsung TVs using the Orsay OS, but my TV has the Tizen OS (https://www.displayspecifications.com/en/model/6f4ad6a) . So whats the problem ?

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