Finally, if you still have this issue after all these steps. Your device will need to be serviced. If you would like to set this device up for service you can do this here: http://www.samsung.com/us/support/service/request If would like to speak to one of our agents directly, you can do this here: email@example.com.
this is not a new problem with Samsung. I have this problem a few years ago and you guys came out and replace a bad Part. I was told that Samsung was well aware of this bad part but did not tell anyone or recall it they're only fixing ones the people called and complained about. Now it's happening again how am I supposed to have faith in Samsung products if you're not being honest with customers or recalling their devices sure is a pain in the butt to recall thousands of TVs but now you're losing customers. <Hidden> please have one of your reps call me.
My tv isn’t that old and to have this problem happen so early in the game is a waste of money and ridiculous. My screen kept fading now it’s all black with just sound. Somebody from Samsung needs to fix this before I go on a all out rampage about crappy Samsung products. I have two of these large TVs in my home so there better be a fix.....
I have a similar issue going on with a brand new 50" samsung that I just purchased from best buy 2 days ago: the model number is UN50NU6900
Device drivers and firmware is updated to the most current software.
The tv itself is updated to the most recent software update
Factory reset was completed yesterday
The screen is still having this issue.
As a new customer to your brand. I am very concerned because this tv is BRAND NEW OUT OF THE BOX.