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userv1z9UNYMLI
Constellation

Issue with connect box for the UN65MU8500

I am not sure what wrong with the connect box but the TV turns on and off after few minutes of playing and displays a connection cable screen.  I have tried so many ways to reset the TV as well as unplug and plug back in the connect box but it still has the same issue. My TV serial is [edit]. I see many people here also posted the similar issue with their connect box.  I bought the TV less than a year. This is my first smart TV with Samsung and it has this issue.  I am very disappointed because it is an expensive TV.

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Issue with connect box for the UN65MU8500

We are sorry to hear about this. Please send a message to this PM Link, and we will look in to this.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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