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userw2D5L5Eyz6
Astronaut

Issues with WIFI connections

Hi, 

 

For last 2 years we had no issues with connecting to WIFI with our Smart TV however yesterday it just did not recognise the home WiFi while other devices had no issues. I unplugged/ plugged back WiFi but no change. I updated software as described in other solutions but no change! Kind help!

 

TV model: UE32J5600AK

Software version 1530

 

Thanks in advance, 

Diana

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Issues with WIFI connections

Thank you for stopping by the US support page! We only support US models here, so to receive assistance with your device, please visit: https://www.samsung.com/us/common/visitcountrysite.html. Thanks! 


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Oceanic
Constellation

Re: Issues with WIFI connections

Lou,

FYI

I have a new 55" Q70 (which I love) but it was suddenly buffering, then a message would say it lost the network. Checked my network -- no blips, solid 75 Mbps wifi. So I set up a static IP on the TV and reserved that IP address on my router, on the 5 Ghz band, and have had no trouble since. I think the TV tries to find another address occasionally and wanders off or something. DHCP problem?

Phil

 

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useryHcSE9zcsq
Astronaut

Re: Issues with WIFI connections

I've had this problem recently, do you mind explaining how to set up a static ip, you're help will be greatly appreciated.

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