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userHQMBg9MV2T
Astronaut

Re: Issues with WiFI connection - Smart TV

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My TV is not seeing the file in the USB, im not sure what to do 


@SamsungGill wrote:

Have you tried updating to 1230? It may not be available through the television but you can download and install it via a USB Flash Drive.

 

You can find the file here: Link

 

Download the file, right click and select Extract and then select the base of the empty USB Flash Drive.

 

Once complete, plug the USB Flash Drive into your television and navigate to the update section. 


 

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user7Ac2hlob2O
Constellation

Re: Issues with WiFI connection - Smart TV

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I have a UN55ES7500 Samsung TV, and am having problems with WiFi intermittency on my TV.  I lose the signal, (every 30 min or so) even though it remains at 4 bars. I have monitored  signal strength and it is stable. It reconnects immediately, but a lose my streaming video and have to re-establish it. I have tried both the 2.5 and 5 GHz bands. 

What is 1230? Will it work? Will it help?

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Samsung Moderator
Samsung Moderator

Re: Issues with WiFI connection - Smart TV

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1230 is the software version. Have you tried updating your software?

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userKu6Lv5iRab
Asteroid

Re: Issues with WiFI connection - Smart TV

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Hi there,

 

My Model Number is UN55MU800DF.

 

Software version: T-KTMAKUC-1210.8, BT-S

 

Please advise

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userhabAGQtrFj
Constellation

Re: Issues with WiFI connection - Smart TV

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Per your recommendation, I updated the firmware.  That didn’t fix it completely.  I had to manually reconnect to the wireless network and re-enter the password.  Once I did that, then it worked.

 

So in short, update firmware + reconnect/re-enter pswrd = success!

 

Thanks for the help.

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Samsung Moderator
Samsung Moderator

Re: Issues with WiFI connection - Smart TV

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@userKu6Lv5iRab

Were you able to try the steps recommended in this thread?

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userKu6Lv5iRab
Asteroid

Re: Issues with WiFI connection - Smart TV

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Yes. This worked! Thank you!

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Samsung Moderator
Samsung Moderator

Re: Issues with WiFI connection - Smart TV

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We're glad that you're up and running!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userxJfPFBBLlW
Astronaut

Re: Issues with WiFI connection - Smart TV

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I am also having wifi connection issues.

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Samsung Moderator
Samsung Moderator

Re: Issues with WiFI connection - Smart TV

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Could you provide the model of your television?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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