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Samsung Moderator
Samsung Moderator

Re: Internet Disconnects every time TV is turned off.

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Has anyone tried changing the channel on the router? Especially in apartment situations, you can have a few routers on the same channel and this can create connection and speed issues. 

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Re: Internet Disconnects every time TV is turned off.

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For me it's usually any amount of time over ~5 hours.  I've made my local IP for the TV on my router and TV static.  Still having the issue. 

 

I've heard updating the DNS to Google's fixes the WiFi dropping issue but I don't understand how just by chaning the DNS.

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rsfaze
Cosmic Ray

Re: Internet Disconnects every time TV is turned off.

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I have this very issue too! un50ru7100f 

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userTBZ3WhH1hR
Asteroid

Samsung 7 Series connection problem

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TV is not connecting to the internet network . Error code 107. 

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userpR0PwUegLv
Asteroid

Re: Samsung 7 Series connection problem

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I am seeing same issue here.  It seems to have started after update to 1303.  Anybody else seeing this issue.  I am still within 90 days return window.

 

model: un50ru7200fxza

T-mslakuc-1303.7

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Samsung Moderator
Samsung Moderator

Re: Samsung 7 Series connection problem

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Are you using WiFi or ethernet?

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userpR0PwUegLv
Asteroid

Re: Samsung 7 Series connection problem

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WiFi.

 

i was on 5g. Then it lost that connection next day when I turned it on so I reset it to 2.4g.  It lost the connection again. 

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Samsung Moderator
Samsung Moderator

Re: Samsung 7 Series connection problem

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Have you tried changing the channel on the router? Have you ever been able to connect to the internet? 

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userpR0PwUegLv
Asteroid

Re: Samsung 7 Series connection problem

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TV was connected to WiFi 5g for over a month and it had been working without issues. This issue just started recently.  Note that the issue is on Samsung TV only of all the wireless devices in the house.

 

I am am not touching my router because there had been no changes to it and keeping it that way.

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Samsung Moderator
Samsung Moderator

Re: Samsung 7 Series connection problem

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@userpR0PwUegLv Have you tried a factory reset of the unit? 

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