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Cosmic Ray

I ended up returning the tv. I bought two of them and bot...

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I ended up returning the tv. I bought two of them and both gave same problems. I switched the brand finally.

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Cosmic Ray

un50ru7100f disconnects from wifi when powered off

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Just purchased the un50ru7100f and so far every time I turn off the tv, it does not reconnect to wifi when turned on. I'm finding that only disconnecting power to the tv then back on allows me to reconfigure the wifi. No update available through the tv.. should I return it?

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Honored Contributor

Re: un50ru7100f disconnects from wifi when powered off

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Which software version do you have?

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Cosmic Ray

Re: un50ru7100f disconnects from wifi when powered off

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1303.7

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Honored Contributor

Re: un50ru7100f disconnects from wifi when powered off

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Have you tried unplugging the unit for about 5 minutes then replugging it directly into a wall socket?

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Cosmic Ray

Re: un50ru7100f disconnects from wifi when powered off

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I have and it seems to work again until the tv is turned off again, but unplugging the tv daily is not a solution is it ?

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Cosmic Ray

Re: un50ru7100f disconnects from wifi when powered off

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I contacted Samsung on this issue and the fix was to turn "instant on" feature off. I explained to the tech and their supervisor this is not acceptable for a "fix" but it does resolve the issue. The changing of the DNS server which they also suggested is comical since the network adapter is failing to resume when the instant on feature is enabled. Now I have to decide if I'm going to return the tv or wait for Samsung to release a new firmware that might fix the issue and give me the instant on feature again.

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Constellation

My Samsung NU6900 not detecting my Wi-Fi network.

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Ihave a new 50NU6900 but I have problem detecting my wi-fi network, all of my devices at home are all connected to Wi-Fi just the tv having problem.

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Samsung Moderator
Samsung Moderator

Re: My Samsung NU6900 not detecting my Wi-Fi network.

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Have you tried the troubleshooting here? http://www.samsung.com/us/support/troubleshooting/TSG01111014

 

One suggestion is to make a Hotspot on your phone and see if the TV is able to see that network.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Cosmic Ray

Re: My Samsung NU6900 not detecting my Wi-Fi network.

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which firmware version is your tv running?

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